Read data/freshcart_feedback.csv: app reviews, support tickets, and NPS verbatims from the last 90 days.

Cluster the complaints into at most 6 themes. For each theme give: a one-line name, the count, a severity call (HIGH / MED / LOW) with one sentence of reasoning, and 2 representative verbatims quoted exactly.

Rank by count × severity. Do not propose fixes yet.